Frequently Asked Questions (FAQs)

Please can you tell me more about the engagement events? What is the format and can I ask questions?

The events are open to the public from 2-7pm so anyone can come and go at any time. There will be a range of display stands with information about many of the topics in the Healthy Conversation with members of staff and clinicians on hand to talk to the public.

There will not be a presentation or formal Q&A session so members of the public can walk around the displays at their own pace or focus on only the topics that interest them. There will be staff on hand to answer any questions members of the public might have.

What are the emerging options for Louth?

County Hospital, Louth has both acute and community services operating on the site. It remains an integral part of our plans for the future and will continue to provide vital services.

It will continue to provide day-case surgery for urology, ophthalmology and gynaecology, with outpatient clinics and diagnostic services also provided for selected specialities. These services are currently provided by ULHT.

Louth Hospital currently has an Urgent Care Centre which operates on a 24/7 basis. Our emerging option is for Louth to have an Urgent Treatment Centre, which would also operate 24/7. As well as continuing to provide the acute services described above, community services will continue to evolve on the site with the aim of keeping local people as close to home as possible. These services are currently provided by Lincolnshire Community Health Services NHS Trust.

Will the new urgent treatment centre at Grantham Hospital be a walk in centre or will patients will need to access it through NHS111?

National guidance says that UTCs are GP-led and are required to be open for at least 12 hours a day, 7 days a week (including bank holidays). You can walk into UTCs during opening hours, and you may be referred to an urgent treatment centre by NHS 111 or by your GP at any time. Our emerging preferred option is to have 24/7 access to urgent care through the introduction of an Urgent Treatment Centre at Grantham Hospital. 

The Healthy Conversation is an engagement exercise which started on 5th March 2019; this is the start of that conversation. We will be listening to patients' and the publics' views over the coming months. This engagement will contribute to this preferred emerging option. No final decision will be made until after we have held formal public consultation. 

Please see urgent care on the website (http://lincolnshirehealthandcare.org/healthy-conversation/which-services-are-involved-healthy-conversation-2019/urgent-treatment-centers and information about engagement and consultation on the website (http://lincolnshirehealthandcare.org/healthy-conversation/helpful-information).

What will happen to staff who are currently employed by ULHT in Grantham A&E and supporting wards?

Will they have to re-apply for their jobs with the community team? Will they remain employed by ULHT and be sent to work elsewhere? If employed by the community, will their pay remain the same?

We know we have excellent and dedicated staff working very hard to deliver the best for people. We want all our NHS staff to stay in Lincolnshire and feel secure in their jobs. 

In Grantham A&E specifically, we expect that the vast majority of patients visiting the A&E now would continue to visit the Urgent Treatment Centre (UTC) in the future, if implemented. Therefore the same skills and expertise that are required today will be required in the future. We will be listening to patients', the publics' and staff views over the coming months. This Healthy Conversation engagement will contribute to the plans for Grantham Hospital.  No final decision will be made until after we have held formal public consultation. 

As for the potential changes to staff jobs in the future (either roles or employer) will be consulted with staff through normal HR processes. We reiterate we know we have excellent staff and want to keep these staff working in Lincolnshire and feeling secure in their jobs. 

How can staff get involved?

The Healthy Conversation 2019 is an opportunity for staff and the public to have their say on how the future of NHS services across Lincolnshire should look – as no decisions have been made yet. So, we would encourage you to get involved and have your say as you and your colleagues know your service best.

We have lots of ways which you contact us to share your views and experiences and to work with us to improve all our services.

Complete our survey: https://www.surveymonkey.co.uk/r/HC2019ASR

Complete our general feedback form about all services: https://www.surveymonkey.com/r/HC2019feedback

Email: lhnt.hc2019@nhs.net

Write to us:

Healthy Conversation
Room 2
Wyvern House
Kesteven Street
Lincoln
LN5 7LH

Telephone: 01522 307307

You can also attend the engagement events, details of which can be found here: http://lincolnshirehealthandcare.org/healthy-conversation/get-involved/event-calendar

How are you promoting engagement events, aside from social media?

We are working closely with local newspapers, magazines and radio stations to promote the engagement events, in addition to advertising them on social media. We also have posters across the county in hospital buildings.

Could Pilgrim be a centre of excellence for Frailty?

At this point all suggestions will be taken on board and recorded for consideration as part of the Healthy Conversation. If you have ideas and would like to outline in detail please write or email:

Email: lhnt.hc2019@nhs.net

Write to us:

Healthy Conversation
Room 2
Wyvern House
Kesteven Street
Lincoln
LN5 7LH

Why is Louth not included in Trauma and Orthopaedics services?

As part of the acute services review (ASR) we have reviewed the entire trauma and orthopaedic service across Lincolnshire including at Louth Hospital.  There was only one option from that review that provided the safety and quality outcomes our clinicians sought, as well as being sustainable from a workforce and financial aspect. Guidance and input from national clinical colleagues confirmed the strength of the preferred emerging option of a Centre of Excellence at Grantham Hospital.  In addition, under this preferred emerging option, we are clear that day case surgery will continue at Louth Hospital as now. There will be no changes to the orthopaedic services offered at Louth through these proposals.

No decisions will be made until after a full public consultation.

As you know, County Hospital, Louth has both acute and community services operating on the site. It remains an integral part of our plans for the future and will continue to provide vital services.

What is the reasoning for proposing an Urgent Treatment Centre (UTC) at Grantham?

The proposal for an urgent treatment centre at Grantham is all about providing 24/7 access to urgent care whilst tackling the challenges we currently face head on.

The majority of patients that are seen at Grantham today would continue to be seen in the urgent treatment centre. If patients are critically ill or injured, like today, they would be taken to a centre of excellence to be seen by a specialist. An example is the Lincolnshire Heart Centre.

The aim of this Healthy Conversation is to be open and honest with members of the public about what we can and can’t deliver at Grantham Hospital, and one option to be discussed is the possibility of reinstating 24/7 urgent access for patents in the form of an urgent treatment centre.

It’s important to remember that no decisions will be made until after a full public consultation.

How will future changes effect staff? When will this happen? Who will be employing staff and will they have to change hospitals?

Any potential changes to staff jobs will be consulted on with staff through normal HR processes. We know we have excellent staff and want to keep these staff working in Lincolnshire and feeling secure in their jobs. We will do our best to cause minimal disruption to staff.  Their skills and expertise that are required today will be required in the future.

Any substantial changes to services require full public consultation before any decisions are made.  Public consultation will take place at a later date.  The NHS is  subject to national regulator timelines, so we are unable to say exactly when public consultation will take place.  Once public consultation starts, we will then be able to set out the timescale for subsequent decisions and potential service changes will happen.

Where there are improvements we can make that don’t require public consultation, we will prioritise these so our communities benefit as soon as possible. This Healthy Conversation phase will last into autumn 2019 so there is plenty of time for you to send your thoughts and feedback.

As a staff member, what if my specific service is ‘not’ mentioned as part of the Healthy Conversation proposals?

We are listening to the public's views on all services whether mentioned specifically or not in the Healthy Conversations so we understand what is important to the public. 

As a member of staff, if your specific service does not appear in the Healthy Conversation then at this time there are no changes being proposed.

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